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Communication: Connect Through Conversations


Chrysanthemum Crawford

What You Will Learn

Much of a frontline leader's work is accomplished through conversations, from the everyday routine to the extreme and tough challenges. Effective leaders are able to get things done through others by paying attention to the people doing the work.

This course teaches leaders that engaging the "head"-the business outcome of the conversation-is just as critical as recognizing and addressing the "heart"-people's feelings such as being respected or appreciated. Leaders will recognize the role of emotional intelligence in success as a leader as they develop foundational leadership skills that apply to the wide range of workplace situations they must handle.



Communication: Connect Through Conversations


Dates: March 14

Times: 1:00PM-5:00PM

Location: Main Campus Campus Map

Other Details

Course Code: COM-125-3

Category: Communications

Contact Hours: 4.0

Format: Classroom

After registering for this course, you can come back to the catalog to register for more courses.

Need help registering? Please contact us at or call 913-469-2323.

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Learning Objectives:

  1. Conduct conversations that achieve the intended business goals.
  2. Communicate and respond in ways that meet the unique personal needs of team members and others.
  3. Recognize and react to emotions (their own and others') present in work situations.
  4. Use a technique to provide meaningful, supportive feedback.