Managing Remote Teams

Understanding Remote Work

This lesson introduces and defines remote work, looking at its beginnings in 1979 and its sudden rise during 2020 to become an established segment of the workplace. You will learn how remote work exists along a continuum from fully remote to hybrid models where a company or team is partially remote and partially on site. You will explore the key differences between remote and onsite work environments and examine the benefits and challenges of remote work. Various scenarios will introduce you to some of the management tools and strategies that will help you navigate the remote environment and successfully manage your remote team.

Managing Remote Communication

New approaches to communication are key to managing a remote team that is both productive and engaged. This lesson outlines the elements and processes necessary for successful communication in the remote work environment. You will explore how communication differs when teams move from an onsite setting to a remote work setting, an in-depth discussion of various communication channels, challenges such as limited non-verbal cues and asynchronous communication, and the importance of communication guidelines. Along the way, you will discover strategies and practical tips for building and maintaining an effective communication flow that keeps your team on the same page.

Aligning Remote Teams with Company Culture

Most companies recognize that a culture based on company values is important to employees. This is especially true for companies that conduct some or all of their work remotely. This lesson examines the meaning and importance of culture, especially in times of transition. You will learn about the issues confronting remote teams and how you can help your team to work through them. You'll discover how to establish and reinforce a culture of safety, trust, community, growth, and respect for the individual. You'll also learn how to ensure that the resulting team culture aligns with the broader company culture.

Maintaining Organizational Support

Whether remote work is beneficial to the larger organization depends on how the organization implements and supports it. This lesson takes a closer look at organization support, or what companies do to help employees succeed, with special focus on infrastructure, tools, and guidelines. You will learn to recognize the symptoms within your team of poor organizational support. Scenarios along the way will help you pinpoint your team's needs, and proven strategies will show you how best to advocate with upper management to secure their support.

Structuring Your Team

The structure of teams, and larger organizations, forms the foundation for their work, goals, and success. In this lesson you will discover the major ways that companies and teams can structure themselves and the pros and cons of each structure. You will examine the elements of structure and how they impact the way your team functions. Finally, you will explore the importance of clarity in your team's structure, how lack of clarity affects your remote team's performance, and practical ways you can change or adjust your team structure to maximize its success.

Collaborate to Succeed

Companies increasingly see collaboration as critical to success in today's workforce, especially when innovation is a goal. This lesson explores what it means to have a collaborative environment and its importance for your remote team. It provides examples of various ways in which individuals and groups can collaborate. It outlines various barriers to collaboration, some of which you can anticipate and avoid and others that may develop during the collaborative process. Finally, it offers you methods for encouraging collaboration within your team and across teams and tips and strategies for overcoming obstacles.

Growing the Team

This lesson is all about growing your team, starting with determining when you need to do so. You will learn how to analyze the costs versus the benefits of adding employees to secure management buy-in. You will explore metrics for assessing the right number of employees for your team and how to evaluate and address problems of turnover. The lesson then dives into the unique challenges and strategies of remotely recruiting, hiring, and onboarding new team members. Numerous lists, tips, and sample questions offer hands-on assistance with the tasks of identifying and attracting candidates who are good fits for your team, negotiating a successful offer, and welcoming the new team member.

Managing Diverse Remote Teams

In this lesson, you will explore the subject of diversity in the remote workplace, starting with its value to your team and company. You will learn how access to a wi