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Resolving Conflict in the Workplace

Instructor

Jennifer Olberding

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What You Will Learn

Conflict is natural.  Learn about the different types and stages of conflict.  Recognize the five most common conflict resolution styles and when to use them.  Develop a conflict resolution process to be more prepared when conflict arises.  Learn how to improve communication to prevent and resolve conflict.
This is a component of the Business and Leadership Pathway Certificates.

This section is facilitated by an instructor online. Within 2 business days of the class start date, you will receive instructions about how to access the class online.

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Certification

Business and Leadership Pathway Certificates

Embark on a journey that starts with foundational business skills and leads to becoming an innovative leader ready to tackle today's complex workplace challenges. Learn from seasoned subject matter experts bringing practical experience and real-world insights to each course, ensuring you gain relevant and actionable knowledge. This comprehensive Business Leadership Pathway Certificates program is designed for busy professionals eager to develop practical skills and leadership capabilities that help navigate change, improve communication, and solve problems effectively. With the freedom to choose courses that best fit your goals, you earn recognized certificates every three courses, marking significant milestones in your career growth and skill development.


Essentials Level

Earn your Essentials certificate after successfully completing your first 3 courses, marking your commitment to broadening your business knowledge. This level reflects the foundational time and effort spent developing a versatile set of skills and insights you can draw upon in various business situations.


Professional Level

Complete 3 additional courses (6 total) to achieve the Professional certificate. This level represents your continued dedication to expanding your capabilities, gathering a wider toolbox of skills and experiences that enhance your confidence and adaptability in professional settings.


Expert Level

After completing 3 more courses (9 total), you will earn the Expert certificate, showing advanced investment in your personal and professional growth. This milestone signifies the building of a diverse, practical skill set that prepares you to tackle complex challenges and support business success with increased competence.


Choose from the following courses:

  • But We Are Like a Family Here: Breaking Toxic Supervision Patterns
  • Coaching Through Goal Setting & Feedback
  • Essentials of Teamwork
  • Interpersonal Skills: Transforming Leaders Through Connections
  • Networking for Meaningful Connections
  • Neurodiversity in the Workplace
  • Now You Are a Supervisor Part 1: From Peer to Leader � Building Your Foundation as a Supervisor
  • Now You Are A Supervisor Part 2: Leading with Impact � Building Trust, Giving Feedback, and Managing Performance
  • Present Like a Pro: From First Impression to Final Applause (Part 1))
  • Present Like a Pro: From First Impression to Final Applause (Part 2)
  • Resolving Conflict in the Workplace
  • The Art of Rejection
Live Online help Real-time discussions with your instructor and fellow students via technology
But We Are Like a Family Here: Breaking Toxic Supervision Patterns
Fall 2026
Live Online help Real-time discussions with your instructor and fellow students via technology
Coaching Through Goal Setting & Feedback
Fall 2026
Live Online help Real-time discussions with your instructor and fellow students via technology
Essentials of Teamwork
Fall 2026
In Person help Traditional, instructor-led and offered in a classroom at JCCC
Interpersonal Skills: Transforming Leaders Through Connections
Fall 2026
Live Online help Real-time discussions with your instructor and fellow students via technology
Networking for Meaningful Connections
Fall 2026
Live Online help Real-time discussions with your instructor and fellow students via technology
Neurodiversity in the Workplace
Fall 2026
Live Online help Real-time discussions with your instructor and fellow students via technology
Now You Are a Supervisor Part 1: From Peer to Leader – Building Your Foundation as a Supervisor
Fall 2026
Live Online help Real-time discussions with your instructor and fellow students via technology
Now You Are A Supervisor Part 2: Leading with Impact – Building Trust, Giving Feedback, and Managing Performance
Fall 2026
In Person help Traditional, instructor-led and offered in a classroom at JCCC
Present Like a Pro: From First Impression to Final Applause (Part 1)
Fall 2026
In Person help Traditional, instructor-led and offered in a classroom at JCCC
Present Like a Pro: From First Impression to Final Applause (Part 2)
Fall 2026
Live Online help Real-time discussions with your instructor and fellow students via technology
Resolving Conflict in the Workplace
Fall 2026
Live Online help Real-time discussions with your instructor and fellow students via technology
The Art of Rejection
Fall 2026
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Certificate
Resolving Conflict in the Workplace
Course Dates

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$99.00

Resolving Conflict in the Workplace

Selected Course

Dates: 9/15/2026 Tu

Course type: Business and Leadership

Times: 10:00AM-12:00PM

Location: Live Online Campus Map

Contact Hours: 2.0

Other Details

Course Code: BUS-280-2

Category: Business and Leadership

Contact Hours: 2.0

Format: Classroom

Schedule Details:

After registering for this course, you can come back to the catalog to register for more courses.

Issues with registering? Please contact us at CERegistration@jccc.edu or call 913-469-2323.

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Live Online help Real-time discussions with your instructor and fellow students via technology

Resolving Conflict in the Workplace

DATE TIME DAY PRICE AVAILABILITY LOCATION  
9/15/2026 10:00AM-12:00PM Tu $99.00 20 Seats Open Live Online Campus Map Register
Close Modal Window

Live Online help Real-time discussions with your instructor and fellow students via technology

$99.00

Resolving Conflict in the Workplace

Selected Course

Dates: 9/15/2026 Tu

Course type: Business and Leadership

Times: 10:00AM-12:00PM

Location: Live Online Campus Map

Contact Hours: 2.0

Other Details

Course Code: BUS-280-2

Category: Business and Leadership

Contact Hours: 2.0

Format: Classroom

Schedule Details:

After registering for this course, you can come back to the catalog to register for more courses.

Issues with registering? Please contact us at CERegistration@jccc.edu or call 913-469-2323.

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